General Terms, Conditions, Booking & Cancellation policy
General Terms, Conditions,
Booking & Cancellation policy
– EXPLORE WA will use
its best endeavours and make every effort to operate all tours and training
programs as advertised.
– I/we understand that EXPLORE WA operate in remote areas. EXPLORE
WA reserves the right to amend, vary, re-route or cancel an adventure itinerary
where, in EXPLORE WA’S best judgement, road, climatic, operational, government restriction or any other
circumstances deem it to be necessary.
– While all care is taken by Explore WA, we may from time to
time have to change or modify pre disclosed meet points or start/finish times
for operation, safety or any other circumstance in which Explore WA see’s fit.
Explore WA will contact you at its earliest convenience with any changes.
– I/We understand the WA bush can be an equally beautiful
and dangerous place. Access into areas of which we travel as always have the
possibility to increase the chance of damage to your vehicle. You should expect
bush pinstriping from overgrowth and other associated breakages that come with
enjoying this lifestyle we engage in, and this extends to any Explore WA
adventure or training event.
– Due to unforeseen circumstances such as weather, track
conditions and/or closures and any other circumstance that may possibly arise
during the course of a remote tag-a-long adventure, we may have to reroute,
alter, change or otherwise modify the tagalong; please allow an extra day for
completion above what is originally set out in the adventure information
– At the discretion of EXPLORE WA, a Tag-a-long adventure or
training program may not proceed if minimum numbers are not met. EXPLORE WA
shall advise you as soon as possible should an adventure or training event not
proceed under this clause. A Credit note for the entire amount will be issued
for use on another Explore WA adventure valid for 24 months.
– EXPLORE WA welcomes children to adventures and events. It
is our belief all children should have access and exposure to the country
around them at any age. In saying this, you as their legal guardian must ensure
in your specific situation that all needs, requirements and care are 100%
achievable while involved with an EXPLORE WA tag-a-long adventure. You must
also be aware and take reasonable steps to ensure your children are well
behaved and don’t negatively impact other guests who are equally entitled to
the enjoyment of a trip away.
– No pets are permitted on any EXPLORE WA tour or training
event, unless specific written permission is obtained, and it is legal to do so
in the areas we travel.
– I/we understand and accept that EXPLORE WA tag-a-long
adventures and training events are challenging, self-sufficient experiences.
-I/We understand, as often happens off road, overgrown
tracks could be accessed where pin striping of vehicles will occur. We love our
paint as much as anyone else, but please bear this in mind as it is a normal
part of the off-road experience in some areas in which we travel.
– I/we agree to observe the safety advice and other
instructions of the authorised tour leader/trainer for the duration of the tour
or training program.
– I/we understand and accept that EXPLORE WA is not in any
way liable for the acts, omissions or default whether negligent or otherwise,
of the other participants.
– While every care and precaution is taken, I/we understand
that EXPLORE WA is not liable for the sickness or injury of any participant.
– I/we confirm that we do not have any pre-existing medical
condition or disability which will impact on or prevent me/us from
participating in or completing this tag-a-long adventure or training event. You
need to tell us immediately should you suffer from an ailment while on an
adventure, or at time of enquiry for a prospective adventure booking.
– Where a tour or training program is carried out in an area
without proper medical services, Explore WA and its servants and agents are
expressly authorised by me/us and each participant for whom we are responsible
to take such action as is -necessary for the provision of medical services.
This shall include, but not be limited to, the arrangement of any medical
evacuation service by air/road, the attendance of any doctor/nurse, and any
necessary hospital service.
– I/we understand that all associated costs of the provision
of medical services as specified in Clause above are to be borne in full by you,
– EXPLORE WA strongly recommends that you take out a
comprehensive travel insurance policy including medical evacuation coverage,weather,
cancellation, vehicle damage, vehicle breakdown and theft of personal property
in order for you to be covered against any losses for which you would otherwise
be liable under this agreement for travel on an Explore WA 4wd Adventure.
– I/We agree that there is a 0 tolerance to driving under
the influence of alcohol.
– We operate our business under license the department of parks and wildlife
with requirements to uphold core environmental values & objectives and
actions by individuals including dumping of litter, disregard for native
flora/fauna or any activity that damages or disrespects the environment in
Explore WA opinion, is strongly objected, and anyone who disregards concerns
raised by Explore WA will be asked to leave the adventure or training event.
– It is the vehicle owner’s responsibility to ensure all
waste created by participants are taken away for disposal.
– Explore WA may operate, with permission, tours accessing
private land, where you enter entirely at your own risk, and all claims arising
for damage, injury, loss or death sustained while on private property are not
the responsibility, or liability of Explore WA, the Private Land Owners, or any
other party associated or involved with Explore WA. Participate at YOUR OWN
– I confirm that I and any co-drivers possess a driver’s
license is valid in Australia.
– I/we accept full responsibility for the maintenance of
my/our vehicle during the Tag-a-long adventure or training event. This includes
regularly checking water, battery and oil levels as well as tyre pressures.
.- I/we understand that ‘tag-along-tours’ are challenging
self-drive adventures traversing remote areas.
-I/we understand that the tour price does not include the
cost of any vehicle repairs or towing expenses.
-I/we understand that we will be liable for all traffic
offences incurred during the Tag-a-long adventure or training event.
-EXPLORE WA position is that is a requirement that you have some form of
vehicle insurance (in addition to third party) to cover damage or misadventure.
-All advice given by Explore WA is of a general nature and
should be treated as such. Please assess the information you have been given,
and act upon on it only so long as you are 100% comfortable with the specific
-If at any time you are unsure, or believe a direction by
explore WA to be unsafe or negligent, stop immediately & seek
-While participating in an Explore WA training event, you
must abide by all reasonable requests given by Explore WA representative.
-You understand Training takes place in areas frequented by
other 4×4 enthusiasts outside of our group, and vehicle interaction is common
in these areas nor can it be completely controlled – always remain alert for
-It is your responsibility as the driver to ensure all
passengers in your vehicle are aware, and adhere to what is expected by you
from all pages of this agreement. By signing the document, you do so on the
behalf of all passengers attending, and you should take reasonable steps to
make this document available for those attending in your vehicle so they are of
full understanding & compliance.
Booking and Cancellation Policy
small group Tagalong tour operator often operating in remote locations, our
business depends on maximising occupancy on our small group tours and
cancellations often result in spots unable to be filled at short notice as well
as impacting viability of running adventures with reduced numbers. Compounding the
above is the COVID-19 situation which can change often, requiring us to amend
at times, terms & conditions surrounding bookings directly or indirectly
impacted by the COVID-19 Pandemic. Below outlines how bookings work & what
happens in the event the trip is unable to go ahead, or you are no longer able
To book you can contact us via phone, email or through the website booking
portal. All trip information is available on the website & can also be sent
by email. Additional screening & contact will take place by email &
regular updates provided in the lead up to adventures. Please note, only full
trip payments are accepted via the online booking system, should you wish to
pay a deposit you will need to contact us direct. Ideally, we will email an
invoice out to you after discussing your questions & suitability for the
email@example.com | 0406108480 | www.explore-wa.net | www.explorewa4wd.com.au
If you would like to pay a deposit
this must be done direct
50% Deposit is required at the time of booking, unless otherwise specified
in the information sheet.
Complete trip Payments:
If you would like to pay the full
amount, you can do so via an emailed invoice we will send you at the time of
onboarding. Contact us at firstname.lastname@example.org, you can
also book at www.explore-wa.net direct via the website.
Cancellations including sickness or change of mind
& change of circumstance:
20% of the total booking amount is non-refundable or transferable.
Remaining amounts are handled as such
You will incur
+90 Days prior – return of remaining deposit
90-60 Days prior – 30% of total trip value withheld.
<60 days – No refund, all payments final.
* We recommend all guests travel with domestic travel insurance to cover unforeseen
events such as sickness.
Transferring Trip in event of sickness, cancellation or
change of mind
Due to the nature of our small
group trips, simply transferring your booking so another adventure is not
possible unless we are able to fill your vacant spot on the adventure.
If we can fill your spot
with another paid client on your original chosen adventure we will allow you to
transfer your booking to an alternative available adventure in the next 12
months with the amount already paid credited to your new adventure. If there is
a difference in trip costs where the new adventure is greater, then these
additional costs will be applicable to your new booking. If no replacement adventures
suit at time of occurrence, a credit note will apply for the period of 18
months from the date of the original booking. No refunds will apply to
differences in amounts where the adventure cost is less than your original
Balances for our adventures are payable
– 4 months prior to adventures over 10 days
– 3 months prior for trips between 5-9 days
prior for trips 4 days & under.
For all adventures 8 Days & Over i.e The Canning
Stock Route & Oombulgurri , Gibb River Road & Pilbara adventures, Coast
to Coast, Great Victoria Desert Adventures
Due to their extremely remote nature & lead times for trip planning see as
A 30% Deposit is required to secure your spot on this adventure.
– Deposits are non-refundable.
– At 120 Days Balances are due & all payments are final, unless we
are able to secure another passenger to take over your booking. In this case we
will refund you, less any discounts provided to fill the spot or other costs
such as incurred advertising costs to fill your position on the trip at short
All above return of monies are subject to reduction due to incurred costs for
your adventure. This include, but are not limited to, payments to suppliers or
third party providers, the online payment gateway charges, accommodation &
third parties where we are unable to recoup funds. These are known as incurred
– Please note all Explore WA trip prices include 2 Adults & up to 2
Children (Noted as Per Vehicle) unless otherwise set out in the specific
information sheet. You will need to contact us for specific additional person
charges at time of onboarding/booking.
– In the case of any cancellation prior to commencement by EXPLORE WA for
instances within our control, we will, at our discretion to best suit the
situation offer up one of the following; In most cases a full refund of entire
monies paid less expenses already expended for the provision of service, or try
to include you on a subsequent adventure or provide a credit note to use within
– In the case of any cancellation prior to commencement from circumstances
outside our control, such as weather, these will be dealt with on a case by
case basis & may include postponement or inclusion on another adventure
where possible by way of credit note, or refund. Your travel insurance should
cover any gap or loss in this circumstance & that is why we recommend all
guests take out cover for travel & activities in Australia, just like you
– Should it be necessary for you to cancel your booking for an adventure, you
must notify EXPLORE WA immediately in writing, as first option, and
subsequently by telephone on contact numbers provided in your information
package. The notification will take effect the day it is received by EXPLORE WA
in relation to the time of commencement of adventure or training
Covid – 19 Booking Policy
unprecedented times, it has been a very challenging time for our business. You
may have experienced uncertainty & confusing terms when trying to cancel,
postpone or recoup money during the pandemic” We must balance transparency
& fairness for all involved including our valued clients & us as small
Please note the following Covid-19 policy will apply in
addition to our regular terms & conditions from the 29th/04th/2020 &
are subject to be amended, updated or otherwise changed to reflect the fluid nature
of the handling of the Covid-19 Pandemic
Next Review Date 01/1/2023
Period; Up to 120 Days
Last Updated 04/08/22
1.1 All deposit amounts less the non
transferable or refundable 20% total value, are transferable when Covid-19 government
mandated closure directly impacts the running of our adventure; Assessment will
apply as in clause 1.2..
1.2 Should the trip not be possible to run directly due to
Covid-19, government restriction in the State of Western Australia or where
there is an intrastate or interstate border closures limiting your access to
the state or regions, all monies paid above the deposit amount are refundable
less incurred costs or can be held on your request. This will be assessed with
a final decision 14 days prior to travel or as current situations &
circumstances at the time would reasonably allow.
1.3 Should a travel restriction be imposed 14 days or less from commencement of
the scheduled adventure where we cannot run the adventure an entire
postponement of monies will apply until the following calendar year or 50%
refund at your discretion.
1.4 Seperate Covid-19 Terms apply to the Canning Stock Route & Oombulgurri
Adventure (2022/2023) & will be sent by email as part of the booking
1.5 All payments made to third party suppliers or providers where money cannot
be returned, refunded or otherwise reimbursed to us on your behalf will not be
eligible for refund to you until such time as the third party supplier or
provider returns these funds to us.
1.6 Should you be affected by Covid 19 immediately prior to a tour, you must
notify us immediately & not attend until a negative RAT test. Should you
begin to display any symptoms whilst on tour, you must alert us immediately
& take steps to isolate yourself as much as practical from the group which
may include leaving the adventure immediately. We will follow the relevant
health advice in this instance to ensure the health & wellbeing of guests
subject to the relevant health advice provided from official channels.
1.7 All guests are expected to be vaccinated in line with Government policy
which where they will allow entry through the regions of WA including
1.8 Guests must carry a supply of masks as required in their vehicle & we
urge everyone to have a RAT test available. Where possible Explore WA will
supply a limited amount of face masks & RAT tests for your use.
1.9 We are unable to provide a refund in full or part for non-attendance due to
a Covid-19 infection or requirement to self-isolate & any subsequent loss
EXPLORE WA or its representatives associated with training
or adventures DO NOT accept any liability for any damage to any persons or
property resulting from the subsequent action of participants. I give my
permission for EXPLORE WA to use any digital, film or video photographs that
may be taken of me, my family or my vehicle, in their advertising, web site, or
Facebook page. NB. If you do not wish your images to be used, please alert us.
Notwithstanding anything contained in this Agreement to the contrary, EXPLORE
WA shall not be liable for any loss, injury, delay, damage or other casualty
suffered or incurred by you due to storms, fires, earthquakes, explosions,
embargoes, pandemics, Government directives, Government restrictions or any
other law or regulation, litigation or labour dispute, act of God, war,
terrorism, or any other cause which is beyond our reasonable control.
This Agreement is and shall be governed by and construed in accordance with the
law of the State of Western Australia. Any legal conflict which may arise under
this Agreement shall be resolved in the legal jurisdiction of Western
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